Product Support

Embedded Processor Designs is dedicated to supporting our customers and products during and after the sale. All EPD products are backed with a one-year warranty. PlexCall comes with 4 years free tech support Monday-Friday, 8 a.m.-5 p.m., EST. We offer Gold 24/7 service plans for mission-critical solutions and Silver Enhanced service plans for customers who need expedited resolutions when a situation arises.

Support Plan Benefits Include:

24/7 service calls

If you call after hours, a technician will promptly return your call to help diagnose any issues.

Service Call Prioritization

If we are backlogged with service calls, plan participants receive priority service.

Reduced cost on-site repairs

If it should be necessary to perform on-site repair, Gold plan participants receive travel fees at cost with no additional labor expense.

Product Replacement

After speaking with a technical representative, should we be unable to repair the problem we will provide immediate replacement.

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